30 Day Guarantee - 365 Returns
30 Day Satisfaction Guarantee/365 Returns on Hydroponics Supplies
Here at Rogue Hydro we work hard to offer high quality growing equipment and supplies at great prices. We believe in our products so much, we guarantee it! Our goal is to make sure you're happy and taken care of. If you're not happy with your purchase, you can return it for a refund within 30 Days of receiving your order. That's not it either, if you have any products that you don't end up using you can return them up to 365 days after purchase.
Try out products for 30 Days, no risk. If you're not satisfied with the product, simply send it back to us for a refund. Not only do you have 30 days to try it out, if you have any products that you end up not using you can return it for up to 365 days after purchase. If you buy with our grow shop we've got you covered, 30/365.
Did you say 30/365?
Yes we did! You have 30 days after you receive your order to decide if you like it. If during that time you decide to return it, you can send it back to us for a full refund for that product. If there is something that you keep but end up not using, you can send that back as well! Any new unused non-perishable items can be returned up to 365 days after purchase without any restocking fees.
Are there any exceptions?
Perishable products that only last a short period of time like Green Pads, Co2 bags, Boveda humidity control packets, and other similar short-life items do not qualify for the 30 day guarantee due to the life of the products. Consumable products like nutrients can be returned, but the product must not be completely used. Products that have been misused and are damaged will also void the guarantee.
- 30 Day Guarantee: Send back the item within 30 days after purchase to be eligible. Ship date must be within 30 days of receiving the item.
- Guarantee only applies once per item (ie. you can't purchase the same item again and return it again under the guarantee).
- Return shipping is paid for by the buyer, and original shipping is non-refundable. If your order shipped with free shipping, the shipping value for that item will be deducted from the refund.
- 365 Returns must be returned within 365 days after the purchase date. Return shipping is paid for by the buyer and original shipping is non-refundable. Returns can be refunded back to your payment method within 60 days after purchase, or store credit after 60 days.
- Perishable products are not eligible for the guarantees.
How Do I Return an Item?
Items can be returned by starting an automated return authorization. You can also email, chat or call to start a return as well, but starting an automated return is the fastest method.