FAQ - Frequently Asked Questions

 General Questions

  • Where are you located?
    • We are located at 757 Ivy St. in Junction City, Oregon. 
  • Do you have a store I can physically shop at?
    • Yes, our retail store is located at the above address. We are open M-F 10am-6pm, Sat 11am-5pm, and closed on Sundays.
  • Do you offer local pickup?
    • Yes we do! Local Pickup is a shipping option for orders with Oregon zip codes. If you happen to be from out of state and passing through please enter an Oregon zip code for the local pickup option. Due to our site requiring shipping addresses, if you do not have a local address that you know of just enter our store address: 757 Ivy St., J.C., OR 97448.
  • Do you price match?
    • Short answer - Yes. Just send us a picture or link to the item page and if valid we will price match. Please note that price matching may reduce our return policy to match that of the store you we are price matching for you (we almost always have longer return windows). Long answer - Price matching can depend on several factors, such as the validity of the offer (ex. price typo, if the item is actually in stock), specific item model, total price (item price + shipping) to your location, item condition and age, to name a few. For example, we may not be able to price match some items on Amazon or eBay. If you haven't learned the hard way yet, Amazon and eBay can be a bit of a dumping ground. Many stores will unload old product models or old/expired products, like nutrients for example, on Amazon at discounted pricing to move the product. 


  • I can't seem to find the product I am looking for, can you get it for me?
      • If you cannot find a specific product that you are looking for please feel free to contact us for availability and a price quote. There are many special order items that we can get that are not listed on the site. 
  • What states do you charge sales tax in?
      • We currently do not charge sales tax in any state.
  • How will my purchase show up on my credit card?
      • For discretion your purchase will appear as "RH Supply" or "RH SUPPLY ** PAYPAL" on your credit card statement. 


  • What are your hours of operation?
      • Our phone support is open from 8:30am-6pm PST, Monday through Friday, 11am-5pm Sat, closed Sundays. Our store ours are 10am-6pm M-F, 11am-5pm Sat, closed Sundays. Email is also checked afterhours and on weekends, we usually respond within 24 hours. 


  • What payment methods do you accept?
      • We accept Visa, Mastercard, Discover, American Express, Paypal, and Bill Me Later services via Paypal (not applicable for all purchases).


  • I ordered a product and didn't end up using it. Can I send it back?
      • Yes, we do accept returns on unused items. We understand that sometimes you order an item that ends up not being used. We have a 365 day return policy from the date of purchase. You can receive money back or store credit if the item is returned within 60 days from the purchase date. Returns more than 60 days will be issued as a store credit. This is because we are unable to refund back to your card after 60 days. Please note that this policy does not apply to perishable products, like mushroom Co2 bags, some myco products, and other items with expiration dates. We do not accept used products, expired products, or items with broken seals. No credit will be issued and these items will be sent back at your expense.


  • The item I received is damaged or the wrong item. What do I do?
      • Contact us immediately. You can also start a return online in your account. Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Do not worry, we will pay for the shipping.


  • I have questions about how to use a product (or growing in general). Can I ask you questions?
      • Yes! Feel free to ask us anything! We will do anything we can to help you grow! Please contact us through our Contact Us page, email us at sales@roguehydro.com.

    Shipping Questions

    • I ordered an item but it didn't ship until a few days later. I thought orders shipped the same day? 
        • Most in stock items will ship out the same day if ordered before 2pm PST. When ordering an item please check the "Availability" listed in the product description. While most items are in stock and ready to ship some items are generally not kept on hand and take a couple of days before we can ship it to you. Products that are not kept on hand will say that it may take 3-4 business days to ship out. 
    • Do you offer free shipping?
        • We currently offer free shipping on orders $100 or more for the 48 contiguous states. Other states, territories, and countries are offered discounted shipping rates. 
    • My order was damaged when I received it, what do I do?
        • Contact us as soon as possible. We will replace the damaged item at no charge. We may have you take pictures of the item and/or send the item back at our expense. Do not throw away damaged items, the shipper may need to inspect the damage or pick it up.



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