Shipping

Get Discreet Shipping for your Indoor Gardening Supplies and Hydro Supplies. 

 

General Information

Transit Times

Warranty Information

 

General Information: 

NOTE: Due to our current heavy discounting before our closure, all free shipping promotions have been suspended. 

 

Ground Plain Box Shipping:

 

We do our best to ship out orders the same or next day after the order is placed. Orders ship Monday through Friday and most orders before 2pm PST will ship same day if all items are in stock. If free shipping is selected as the shipping method occasionally an order may need to wait on an item to arrive in for us to combine the order into one shipment. If you would like faster shipping we offer ground and expedited methods including, but not limited to: Fedex Ground/Home Delivery, Fedex Express Saver, 2-Day, and Overnight. Please note that expedited shipping times do not include handling time or include weekends in transit time. View our shipping map below to see if expedited shipping is needed, as you may fall in a zone that offers next business day or two day ground shipping. 

 

Freight, Soil & Oversized Items:

Freight only items, like soil/grow mediums and oversized items, do not qualify for free shipping. These are products that are too large or heavy for our free shipping program, and to offer you great prices on these products, especially in bulk, we have to exclude them from our free shipping promotion. While most of our products do not fall into these categories there are products that do, such as grow mediums, large grow light reflectors, some of our larger carbon air filters, A/C units, large flood trays, reservoirs and plastics, and other extremely large or heavy items.  These items will have their own calculated shipping charge and/or flat rate freight charge displayed. 

 

PO Boxes:

We are able to ship some items to PO Boxes but not all. Orders to PO Boxes ship via USPS or Fedex SmartPost. Larger items cannot be shipped to PO Boxes. To avoid any possible problems or delays please do not use a PO Box as the shipping address. We reserve the right to cancel any order with a PO Box shipping address. If you are using a third party PO Box (Mailboxes ect., UPS Store) that allows UPS deliveries please write the address as a physical address (Ex. 123 Main St., # 456). USPS offers physical street addressing for PO Boxes as well. Please see your local Post Office to fill out the required paperwork.

 

International Shipping:

We have partnered with Fedex to service our international customers and provide fast, and affordable shipments.

Once you have all of your items in your shopping cart, choose the "Outside The U.S.? Check Out Here" button below the Checkout button in your cart. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment for a full landed cost to you. 

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

 

Discreet Shipping:

All orders will be shipped discreetly. Packaging will not allude to the contents. All shipping labels will have "RH Supply" as the sender. Large items that may ship in the manufacturer's packaging will have any descriptive markings covered.  

 

Transit Times:

  

Local Pickup

Orders can be picked up at our local warehouse in Junction City, Oregon. Please choose the Local Pickup option when ordering. Orders may be picked up between 10am and 5 pm PST Monday through Friday and 11am to 5pm on Saturdays. If you cannot pickup during these hours please contact us to setup another possible pickup time. Most items are in stock, but if we are backordered on an item or if it is special order we will let you know as soon as possible. The pickup address is: 757 Ivy St. in Junction City, Oregon 97448.   

 

Ground/Home Delivery Plain Box Shipping Time Estimate 

Ground/Home Delivery typically delivers in 1-5 business days in the contiguous U.S. and up to 7 business days to Hawaii and outlying territories. Large/heavy orders usually ship this method. Please see the map below to estimate transit times for Ground/Home Delivery.

 Rogue Hydro Shipping Transit Map

 Rogue Hydro Transit Map

No Returns:

Rogue Hydro will be closing February 28th. Sales February 1st-28th during our inventory reduction sale will not be able to be returned. All sales are final. 

 

 

Submitting a Return Request

*Returns can only be started for orders placed before February 1st.*

 

To start a return see: Return Authorization, or click the Return Request link in the footer.

 

Some items we do not accept returns on. Products that we do not accept returns on include all grow lights (fluorescents, T5, CFL, LED, Metal Halide, High Pressure Sodium, etc.), products with expiration dates (ex. some mycorrizhae products, ExHale bags, Myco2Air bags, Co2Boost Buckets, and other perishable goods), opened/assembled/repacked grow tents, custom items, cut-to-length products like tubing, special order items, and freight only items.

 

Manufacturer Warranties and Defective Items

*Due to our store closure you will need to contact the manufacturer for warranty claims*

We are an authorized dealer for the products that we sell. All manufacturer warranties for the products we sell are valid when purchased from us. Please read and follow the warranty information provided with the product.