Shipping and Returns

free shipping on growing supplies

Get Free Discreet Shipping for your Indoor Gardening Supplies and Hydro Supplies on most orders over $100. 


General Information

Transit Times

Return Information

Warranty Information


General Information: 


FREE Ground Plain Box Shipping:

Rogue Hydro offers free shipping on most orders over $100 placed on our website and shipping to destinations in the contiguous U.S. Free shipping does not include Alaska, Hawaii, and U.S. territories, and International destinations, but discounted rates are offered. Free shipping does not apply to heavyweight items, ie. grow mediums and oversized items, ie. oversized reflectors, flood trays, etc.

We do our best to ship out orders the same or next day after the order is placed. Orders ship Monday through Friday and most orders before 2pm PST will ship same day if all items are in stock. If free shipping is selected as the shipping method occasionally an order may need to wait on an item to arrive in for us to combine the order into one shipment. If you would like faster shipping we offer ground and expedited methods including, but not limited to: Fedex Ground/Home Delivery, Fedex Express Saver, 2-Day, and Overnight. Please note that expedited shipping times do not include handling time or include weekends in transit time. View our shipping map below to see if expedited shipping is needed, as you may fall in a zone that offers next business day or two day ground shipping. 


Freight, Soil & Oversized Items:

Freight only items, like soil/grow mediums and oversized items, do not qualify for free shipping. These are products that are too large or heavy for our free shipping program, and to offer you great prices on these products, especially in bulk, we have to exclude them from our free shipping promotion. While most of our products do not fall into these categories there are products that do, such as grow mediums, large grow light reflectors, some of our larger carbon air filters, A/C units, large flood trays, reservoirs and plastics, and other extremely large or heavy items.  These items will have their own calculated shipping charge and/or flat rate freight charge displayed. 


PO Boxes:

We are able to ship some items to PO Boxes but not all. Orders to PO Boxes ship via USPS or Fedex SmartPost. Larger items cannot be shipped to PO Boxes. To avoid any possible problems or delays please do not use a PO Box as the shipping address. We reserve the right to cancel any order with a PO Box shipping address. If you are using a third party PO Box (Mailboxes ect., UPS Store) that allows UPS deliveries please write the address as a physical address (Ex. 123 Main St., # 456). USPS offers physical street addressing for PO Boxes as well. Please see your local Post Office to fill out the required paperwork.


International Shipping:

We have partnered with Fedex to service our international customers and provide fast, and affordable shipments.

Once you have all of your items in your shopping cart, choose the "Outside The U.S.? Check Out Here" button below the Checkout button in your cart. You will then be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment for a full landed cost to you. 

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.


Discreet Shipping:

All orders will be shipped discreetly. Packaging will not allude to the contents. All shipping labels will have "RH Supply" as the sender. Large items that may ship in the manufacturer's packaging will have any descriptive markings covered.  


Transit Times:


Free Shipping

Orders with free shipping will ship via the most economical shipping method. Free shipping can take 1-7 business days for delivery after shipment, depending on what is ordered and the distance from us. If an order with free shipping contains an item that isn't regularly stocked or an out of stock item the order will ship when the item arrives in (usually within 2-3 days after ordering). Orders with free shipping may be shipped via USPS, Fedex SmartPost, or Fedex Ground. Free shipping may take up to 5-7 business days once shipped for orders to the East Coast.  Alternatively, faster paid shipping options are available if needed.


Local Pickup

Orders can be picked up at our local warehouse in Junction City, Oregon. Please choose the Local Pickup option when ordering. Orders may be picked up between 10am and 5 pm PST Monday through Friday and 11am to 5pm on Saturdays. If you cannot pickup during these hours please contact us to setup another possible pickup time. Most items are in stock, but if we are backordered on an item or if it is special order we will let you know as soon as possible. The pickup address is: 757 Ivy St. in Junction City, Oregon 97448.   


Ground/Home Delivery Plain Box Shipping Time Estimate 

Ground/Home Delivery typically delivers in 1-5 business days in the contiguous U.S. and up to 7 business days to Hawaii and outlying territories. Large/heavy orders usually ship this method. Please see the map below to estimate transit times for Ground/Home Delivery.

 Rogue Hydro Shipping Transit Map

 Rogue Hydro Transit Map

30/365 Returns:


At Rogue Hydro, we have a 30/365 day guarantee and return policy. If you're not happy with an item, you can return it within 30 days for a full refund for that product. We also understand that sometimes you may end up not needing an item you originally planned to use. From the date of purchase you will have 365 days to send back any non-perishable items in their original condition. Items returned within 60 days of purchase may receive money back or store credit. Items over 60 days will receive a store credit. We do not charge any restocking fees on unopened items, but you will be responsible for return shipping and the original shipping charge is non-refundable. If your order shipped with free shipping the actual shipping charge will be deducted from the return. Any shipping charges from package refusal or due on delivery will be deducted from the refund on returns.

Items returned in used condition (opened packaging, broken seals, missing parts, signs of usage) or bottles with broken seals, but still full, during the 30 Day Guarantee will be accepted. Damaged items will not be accepted and returns for used condition items after 30 days will not be accepted. 

If you receive an incorrect or damaged item you must contact us within 7 days to be able to receive a replacement due to shipping damage or defective products. 

You should expect to receive your refund within 1-2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (1 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


Submitting a Return Request


To start a return see: Return Authorization, or click the Return Request link in the footer.


Some items we do not accept returns on. Products that we do not accept returns on after the 30 Day Guarantee include all grow lights (fluorescents, T5, CFL, LED, Metal Halide, High Pressure Sodium, etc.), products with expiration dates (ex. some mycorrizhae products, ExHale bags, Myco2Air bags, Co2Boost Buckets, and other perishable goods), opened/assembled/repacked grow tents, custom items, cut-to-length products like tubing, special order items, and freight only items.


Manufacturer Warranties and Defective Items

We are an authorized dealer for the products that we sell. All manufacturer warranties for the products we sell are valid when purchased from us. Please read and follow the warranty information provided with the product. Some manufacturers will require you to go through the store of purchase (us) rather than directly through them. If that is the case we will assist you. If a product fails under warranty within 30 days of delivery we will cover shipping both ways. If a product fails under warranty after 30 days of delivery we will split the shipping - you cover the cost of shipping to us and we cover the cost of shipping the replacement to you. Please be sure to thoroughly test the item before sending it back. Once the item is received we will test it to ensure that it is defective. Defective items that void the manufacturer's warranty will not be refunded, if you wish to have it returned the return shipping will be paid by you. If a returned item is found to not be defective, and we covered the return shipping charges, the cost of the shipping will be deducted from your refund and a 20% restock fee for items received in used condition will apply if we accept it the return.